Refund Policy
Last updated: 29 juillet 2026
We want you to be satisfied with your purchase. This policy explains our refund terms and how to request a refund.
Refund Eligibility
Refunds are available within 7 days of purchase if you have used less than 20% of your purchased credits.
Refund Timeframe
Refund requests must be submitted within 7 days of purchase. After this period, all sales are final.
Refund Process
To request a refund, contact our support team with your order number and reason for the refund. We will review your request and respond within 2-3 business days.
Refund Methods
Refunds will be issued to the original payment method. Processing time varies by payment provider but typically takes 5-10 business days.
Exceptions
The following are not eligible for refunds: promotional or discounted purchases after 3 days, credit packs where more than 20% of credits have been used, or custom enterprise solutions.
Partial Refunds
In some cases, partial refunds may be offered based on credit usage. For example, if you've used 10% of your credits, you may be eligible for a 90% refund.
Satisfaction Guarantee
We're committed to your success. If you're not satisfied with our platform within the first 7 days, we'll refund your purchase, no questions asked.
Refund Questions?
If you have questions about refunds, please contact us at support@werovo.com