Refund Policy

Last updated: 29 juillet 2026

We want you to be satisfied with your purchase. This policy explains our refund terms and how to request a refund.

Refund Eligibility

Refunds are available within 7 days of purchase if you have used less than 20% of your purchased credits.

Refund Timeframe

Refund requests must be submitted within 7 days of purchase. After this period, all sales are final.

Refund Process

To request a refund, contact our support team with your order number and reason for the refund. We will review your request and respond within 2-3 business days.

Refund Methods

Refunds will be issued to the original payment method. Processing time varies by payment provider but typically takes 5-10 business days.

Exceptions

The following are not eligible for refunds: promotional or discounted purchases after 3 days, credit packs where more than 20% of credits have been used, or custom enterprise solutions.

Partial Refunds

In some cases, partial refunds may be offered based on credit usage. For example, if you've used 10% of your credits, you may be eligible for a 90% refund.

Satisfaction Guarantee

We're committed to your success. If you're not satisfied with our platform within the first 7 days, we'll refund your purchase, no questions asked.

Refund Questions?

If you have questions about refunds, please contact us at support@werovo.com